MY AGED CARE LETTERS, EXPLAINED
That My Aged Care letter, explained in plain English.
Yours, or your mum or dad's. Send us the letter and we email back what it means and what to do next, usually within one business day.
Free. Safe. Secure. Always.
It's a plain English explanation, not legal or financial advice.
Free. Only Vera reads it. Deleted after 30 days.
A clearer picture of what your letter means
My Aged Care letters can be hard to untangle. Vera explains what yours says, what needs your attention and what to do next, in a personalised email. You can send your own letter or help with a parent’s. Here is how it works, and an example of the reply.
Send your letter
Upload a photo or the PDF, or reply to our email with a photo. Up to five pages, in any mix.
We read it properly
Start to finish, against what these letters actually mean in practice. No provider, no call centre, no sales pitch.
You get a personalised email
What it says, what it means, and what to do next. Usually within one business day.
Why is this free, and who is behind it?
Vera is a free Australian service for families sorting out care for mum or dad. Written by aged care experts, checked by Australian clinicians.
Why it is free
We built Vera because our own family needed it and nothing like it existed. No card, no account, nothing to cancel.
Who reads your letter
Only Vera. It is never handed to a provider, never sold, and never shared outside Vera.
How long we keep it
We delete your letter 30 days after you send it. You can delete it sooner any time.
Want the detail? Read our Privacy Policy and Terms of Use.
What we read for
Every aged care letter uses its own mix of jargon. We look for the same handful of things in every one.
Approved, or actually released
Whether the funding has been approved, or whether it's been released to you and ready to use. Most families think these are the same thing. They aren't.
Seeking services, or quietly opted out
Whether you're marked as seeking services in the priority queue. It's possible to be opted out without ever noticing.
Your referral code
The code you'll hand to a provider, and when it expires.
Deadlines and fees
The 56-day clock, fee assessments, and anything else with a date attached.
What's genuinely not stated
When your letter doesn't say something, we tell you that honestly, instead of guessing.
Your letter stays private
Your letter stays inside Vera. It's never shared with a provider, never sold, and never shared outside Vera. We delete your files automatically 30 days after you upload them, you can delete them yourself any time, and reading your letter never contacts My Aged Care on your behalf.
Does your letter say one of these?
These are the exact phrases aged care letters use. If you're holding one right now, here's what it actually means.
“You have been assigned…”
Your funding has been released. You can start comparing providers.
“Notice of Decision”
This is your Support at Home outcome letter. It sets your classification and budget, but on its own it doesn't release funding.
“National Priority System”
The older Home Care Package queue. Whether you're marked in or out of it decides how fast things move.
“Support at Home”
The new aged care program, replacing Home Care Packages from November 2025.
“Your referral code”
What you hand to a provider when you're ready to start. It expires 12 months from the date on the letter.
“Income-tested care fee”
What Services Australia works out you might contribute. It's a separate letter to My Aged Care.